1. About this policy
This policy explains how Clarion (“we”, “us”) collects, uses, shares and protects personal information when you use Clarion: our website, the Clarion app, and the emails we send.
Most of what Clarion reads, such as bills, registries, tenders and council records, is public information published by governments. This policy is about the information that identifies you.
2. What we collect
We collect only what we need to run, bill, secure and support the service:
- Account
- Your name, email address and the sign-in email or profile your sign-in provider shares with us.
- Billing
- Your plan, billing contact and invoices. Card payments are handled by our payment processor; we never see or store full card numbers.
- Usage and logs
- Your IP address, browser and device type, the pages and features you use, timestamps, and error and security logs.
- Your content
- The topics, clients, notes, saved searches and questions you add to your workspace. It is yours, and we process it only to provide the service to you.
- Messages
- What you send us when you write to us, request access or ask for support.
3. How we use it
We use personal information only for the purposes below. We do not sell it, and we do not use your content to train AI models of our own.
- Provide the service
- Run your account, match your topics against public records, write summaries and answers, and send alerts and digests.
- Bill you
- Process payments, issue invoices and meet our accounting and tax obligations.
- Keep it secure
- Authenticate sign-ins, prevent fraud and abuse, and fix problems.
- Talk with you
- Answer your requests and send service and security notices.
- Improve Clarion
- Understand, in aggregate, how the product is used.
4. Consent
By creating an account and using Clarion, you consent to the uses in this policy. If we want to use your information in a way you would not reasonably expect, we will ask you first.
You can withdraw your consent at any time, subject to legal and contractual limits. Without it, we may no longer be able to provide the service.
5. Service providers
We use service providers for hosting and data storage, sign-in, payments, AI models, email delivery, error tracking, spam protection and analytics. They receive only the information they need for their function, and we remain accountable for what we share with them.
Our service providers may be located in the United States, Canada or other countries. We also share information when you ask us to, for example to send alerts to a tool you connect, or when the law requires it.
6. Information stored outside Canada
Your personal information may be stored or processed outside Canada, mainly in the United States. While it is there, it is subject to that country’s laws and may be accessible to its courts, law enforcement and regulators.
We use contracts and security measures to protect it to a comparable standard. Before personal information leaves Quebec, we assess the transfer as Quebec’s Law 25 requires, and our Privacy Officer can send you a summary of that assessment.
7. How long we keep it
We keep personal information only as long as we need it for the purposes in this policy, or as long as the law requires.
Account and workspace content is retained while your account is active. When you close your account, we delete or anonymize your personal information within 30 days of your request to privacy@withclarion.com; we handle these requests manually and confirm by email when it is done, except where we must keep specific records longer — for example, billing and tax records, which we retain for the period required by law.
Operational and security logs have no automated deletion schedule active today; once enabled, a retention job will delete or aggregate older entries.
8. Your rights
You can ask us to:
- Access
- Tell you what personal information we hold about you, how we use it and who we have shared it with, and give you a copy.
- Correction
- Correct information that is wrong or incomplete.
- Deletion
- Delete your personal information, subject to the limits in this policy.
- Withdraw consent
- Give effect to your withdrawal of consent to our use or disclosure of your personal information, on reasonable notice.
- Portability
- Where the law provides it, give you the computerized personal information we collected from you in a structured, commonly used technological format.
Write to our Privacy Officer (below). We will confirm your identity and answer within the time the law allows. These requests are free unless the law allows a reasonable fee, and we will tell you about any fee first.
10. Email
We send service and security notices while your account is open. Our newsletter and other marketing emails include an unsubscribe link, and you can unsubscribe at any time.
11. Children
Clarion is a professional tool. We do not knowingly collect personal information from anyone under 18. If you think a minor has given us personal information, contact our Privacy Officer and we will delete it.
12. Changes
We may update this policy. When we do, we will change the date at the top, and for a material change we will tell you by email or in the app before it takes effect. If you keep using Clarion after a change takes effect, the updated policy applies.
13. Contact our Privacy Officer
Our Privacy Officer is responsible for this policy and handles privacy questions and requests.
14. Complaints
If you have a concern, please contact our Privacy Officer first. If you are not satisfied with our answer, you can complain to the Office of the Privacy Commissioner of Canada or, in Quebec, to the Commission d’accès à l’information du Québec.
This policy is governed by the laws of Ontario and the applicable laws of Canada.